Is the first conversation free?
Yes. The initial 30-minute triage is free. Its purpose is to understand the situation, urgency and whether I am the right person to help.
Will I know the fee before you start?
Yes. After triage, billable work starts only after the scope and commercial terms have been agreed. Emergency incidents may require a retainer or rapid-response arrangement.
Do you work with private individuals?
Yes. The service is designed for both private individuals and organisations. Personal cases are handled in plain language and with an emphasis on discretion and practical next steps.
Can you guarantee that a person will be identified or money recovered?
No credible investigator can guarantee a specific investigative outcome in advance. I can assess the available evidence, explain what is realistically traceable and document findings for technical, legal or law-enforcement follow-up.
Is my information confidential?
Cases are treated as confidential. An NDA can be arranged on request. Do not send passwords, seed phrases or other authentication secrets through the website form.
What should I preserve before contacting you?
Keep original messages, emails, transaction IDs, URLs, usernames, dates and screenshots. Avoid deleting accounts or wiping devices before evidence has been assessed unless doing so is necessary for immediate safety.
Do you work worldwide?
Yes, where the work can be performed lawfully and remotely or with appropriate local support. Joseph Shenouda is based in the Netherlands.